Privacy Policy
Welcome to Bestax Accountants (“Bestax,” “we,” “our,” or “us”). This Privacy Policy explains what personal information we collect on https://bestax.ca/ (the “Site”), how we use it, how we share it, and the choices you have. By using the Site or engaging with our services, you agree to the practices described here.
If you have questions, contact us at info@bestax.ca.
1) Who We Are & Scope
This Privacy Policy applies to visitors and users of the Site and to individuals who interact with us (e.g., contact forms, newsletter sign-ups, consultations). It does not cover third-party websites or services we do not control.
2) What We Collect
We collect information in three ways: (a) directly from you, (b) automatically through the Site, and (c) from service providers or publicly available sources (where lawful).
A) Information You Provide
- Identity & Contact: name, email address, phone number, company name, job title.
- Service & Inquiry Details: the content of messages, files you upload, consultation notes, preferences.
- Newsletter/Marketing Preferences: opt-in status, topics of interest.
- Billing (if applicable): business billing details and transaction references (payments are processed by third-party processors; we do not store full payment card details).
B) Information Collected Automatically
- Technical Data: IP address, device identifiers, browser type/version, operating system.
- Usage Data: pages viewed, time on page, referring/exit pages, clicks, error logs.
- Cookies & Similar Technologies: see Section 9 for details.
C) Information From Third Parties
- Service Providers: analytics, hosting, email delivery.
- Public/Business Sources: company websites, directories, professional platforms (where lawful).
3) Why We Use Your Information
We use your information to:
- Provide services and respond to inquiries.
- Operate and improve the Site and ensure security.
- Send updates, newsletters, and promotional content (with consent where required).
- Comply with legal obligations under Canadian law.
- Prevent fraud and protect our business.
4) How We Share Information
We do not sell or rent your personal information.
We share information only with:
- Service Providers/Processors: vendors that host the Site, provide analytics, deliver emails, or process payments, bound by confidentiality.
- Legal/Regulatory Authorities: when required by Canadian law or to protect rights and security.
- Business Transfers: if we are involved in a merger, reorganization, or asset transfer.
We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.
5) International Transfers
While our primary operations are in Canada, your data may be processed in other jurisdictions by service providers. In such cases, we ensure protections consistent with Canadian privacy laws (PIPEDA).
6) Data Retention
- Inquiries & Leads: typically up to 24 months unless you request deletion earlier.
- Client Files: retained as required by Canadian accounting and legal obligations.
- Technical Logs: stored for security/analytics for a limited time.
When data is no longer needed, it is securely deleted or anonymized.
7) Your Rights (Under PIPEDA)
As a Canadian resident, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent (where applicable).
- Challenge our compliance with PIPEDA.
To exercise your rights, email info@bestax.ca. We may verify your identity before fulfilling requests.
8) Marketing, SMS & Telephone Communications
We send marketing emails only with your consent or in accordance with Canadian anti-spam laws (CASL). You can unsubscribe anytime.
If you provide a phone number and opt in to SMS or voice updates, we may send service notifications or marketing (with your consent). Message frequency may vary; standard carrier rates apply. You can opt out by replying STOP or contacting us.
We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.
9) Cookies & Tracking
We use cookies to operate the Site, measure performance, and (with your consent) analyze traffic.
- Necessary Cookies: required for core functionality.
- Analytics Cookies: help us understand usage.
- Preference Cookies: remember your choices.
You can adjust cookie settings in your browser.
10) Security
We use administrative, technical, and physical safeguards to protect personal information. While no system is 100% secure, we take reasonable steps to prevent unauthorized access, misuse, or disclosure.
11) Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided data, contact us at info@bestax.ca.
12) Third-Party Links
Our Site may contain links to other websites. Their privacy practices are their responsibility. Please review their policies before providing personal information.
13) Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, laws, or technologies. Updates will be posted here with a new “Last updated” date.
14) Contact Us
If you have questions or concerns about this Privacy Policy or your data rights, contact us:
Bestax Accountants: info@bestax.ca
